IT Service Management (ITIL)









IT Service Manamgement is the discipline used to manage information systems and continually improve the services according to customers’ perception.

ITIL (Information Technologies Infrastructure Library) is the most accepted IT Service Management approach throughout the world. Also the most accepted IT Service management standards are gathered under the same frame, ISO/IEC 20000.

Arkas Service Management team serves their ITIL and ISO/IEC 20000 knowledge to Arkas and other companies to develop IT services.

The services that served by Service Management team can be collected under 4 topics:


  • Process designing consultancy
    • Adjustment and apply of the IT processes established according to global practices, suitable for corporate culture and designed to meet the ITIL V3 Service Management discipline.
  • ITIL CCTA Assessment
  • ISO/IEC 20000 Assessment
  • ITIL V3 Foundation and Management Awareness Trainings



  • ITIL Trainings (V3 Foundation and Management Awareness)




Koç Sistem


BT Bilgi


Bilgi Üniversitesi


Destek Bilgisayar


Güneş Sigorta

Maliye Bakanlığı Gelirler İdaresi


  • Process Consultancy

Güneş Sigorta – Department of Information Processing Management

Tofaş – Information and Communication Technologies Department

Türk Hava Yolları


  • ISO/IEC 20000 and ITIL CCTA Assessment Consultancy

TEB – Türkiye Ekonomi Bankası

Sabancı Üniversitesi

Data Market


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